Terms and Conditions

These Terms and Conditions ("Terms") form an agreement between you and EZCONVY TECHNOLOGIES (PRIVATE) LIMITED, a company registered in Pakistan ("EZconvy," "we," "us," or "our"). These Terms govern your access to and use of EZconvy's websites, public route-launch pages, Rider app, EZ Bus driver app, administrative portals, Pick n Drop services, Carpool, public-transport information, and related features (together, the "Services").

By creating an account, submitting a request, accepting a proposal, using a trip, posting in Carpool, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. Additional terms shown for a particular route, organization, promotion, payment method, or feature also apply. If they conflict with these Terms, the more specific terms control for that feature.

• You must be at least 18 and legally able to enter an agreement to create and control an account. A parent, legal guardian, or authorized institution may arrange a dependent's transport only where EZconvy expressly supports that arrangement.
• You must provide accurate, current information and keep your contact, journey, and eligibility information updated.
• You are responsible for activity under your account and for protecting your device, password, login links, and authentication credentials. Tell us promptly if you suspect unauthorized use.
• Do not impersonate another person, create misleading accounts, transfer an account without permission, or use another person's identity or payment proof.

Signing in with Google or Apple is also subject to that provider's terms. Using Apple's Hide My Email may provide us with a private-relay address instead of your personal email.

EZconvy provides technology and operational tools for commuter transport. Depending on the feature and route, transport may be organized or supplied by EZconvy, a participating organization, institution, transport operator, vehicle owner, or driver. The identity of the relevant route or service provider may be shown in the Services where available.

The Services may include:

• route discovery, route requests, launch campaigns, and feasibility assessment;
• Pick n Drop journey proposals, monthly memberships, payments, and trip management;
• driver, vehicle, stop, schedule, attendance, dispatch, and live-tracking tools;
• peer-to-peer Carpool offers and requests;
• institution or organization access; and
• public-transport, map, place, notification, and support information.

Features, routes, service areas, payment methods, and operating models may differ by city, organization, platform, or account.

A route request, inquiry, expression of interest, launch-page submission, or waitlist entry helps us assess demand. It does not create a booking, reserve a seat, set a fare, promise a launch date, or guarantee that a route, stop, schedule, vehicle, or driver will be offered.

We may group demand, contact you for clarification, suggest an alternative, or decide that a requested service is not operationally or commercially feasible. Do not transfer money in response to a route inquiry unless official payment instructions for a confirmed service month are displayed through an authorized EZconvy channel.

Operations may review a rider's requested journey and propose different pickup, drop-off, boarding-side, route, timing, or stop arrangements. Maps and route lines are previews and may not represent the exact road path, traffic condition, walking route, or vehicle position.

Review the Going and Return points, schedule, service month, fare, and other displayed details before accepting. Acceptance confirms that the proposed arrangement is suitable for you; it does not by itself confirm payment, boarding authorization, or uninterrupted availability. If the proposal is unsuitable, request changes before accepting it.

A Route Membership is managed as a series with a separate operational and payment record for each service month. Each month may have its own status, invoice, payment, credit, cancellation, and boarding authorization.

If monthly continuation is enabled, EZconvy may prepare a record for a future month using the currently accepted journey. Continuation is not a promise that the same route, fare, stop, timing, driver, vehicle, or service will remain available. Unless an automatic payment method is expressly offered and separately authorized, continuation does not charge your account; you must follow the payment instructions for each payable month.

You may stop future continuation through the available membership controls. Stopping continuation normally prevents later unpaid months from proceeding but does not automatically cancel, refund, or reverse a month that is already paid, in service, or otherwise committed. The effective result shown before confirmation controls.

• Fares may depend on route, distance, direction, schedule, service month, organization, eligibility, promotion, capacity, operational cost, and other disclosed factors.
• A displayed estimate is not final until the relevant journey and invoice are prepared. The final amount due will be shown before payment is requested.
• Institution, launch, promotional, or introductory pricing may require continued eligibility and may not apply to a rejoin, replacement request, later month, or different route unless expressly stated.
• For bank transfers, you must use the official payment destination shown for that service month, enter the amount accurately, and provide genuine, legible proof. Do not reuse, alter, fabricate, or submit another person's receipt.
• A payment submission remains subject to review. We may approve it, reject it with a reason, request clarification, or investigate duplicate or suspicious evidence.

Uploading a receipt, seeing a debit from your bank, or accepting a route does not itself authorize boarding. Travel is permitted only when the applicable service month and trip are shown as authorized or otherwise confirmed through the Services. If a transfer is made but proof cannot be submitted, contact support promptly and retain the original evidence.

Available cancellation controls and their effective dates depend on the status of the request or service month. Cancelling a membership series, a monthly record, or a Carpool post are different actions; cancelling one does not necessarily cancel the others.

A cancellation does not automatically create a refund. Refund or credit eligibility and amount depend on the service status, timing, payment verification, service already used, capacity reserved, costs incurred, the specific terms shown at the time, and applicable law. A refund or credit is not approved until it is confirmed in writing or displayed as approved in the Services. Bank and payment-provider processing times are outside our control.

Unless a route-specific policy says otherwise, a missed pickup, late arrival, inability to reach the agreed stop, or voluntary non-use of an available trip does not automatically entitle a rider to a refund or replacement trip.

Only an authorized rider listed for the relevant trip may board. A journey proposal, pending receipt, historical membership, future month, or recurring-series record is not sufficient. Drivers and operations personnel may verify the rider, assigned stop, attendance, and authorization before boarding and may refuse boarding where the Services show no authorization, capacity is unavailable, information is materially inconsistent, payment is unresolved, or safety is at risk.

• Use the assigned pickup and drop-off points and arrive before the stated time.
• Check service messages and trip status; traffic, weather, road closures, enforcement, vehicle issues, and operational changes may affect timing.
• Treat drivers, staff, other riders, vehicles, stops, and property respectfully and follow reasonable safety and operational instructions.
• Wear a seat belt where available and required, do not distract the driver, and do not carry unlawful, dangerous, or disruptive items.
• Do not share private trip, driver, rider, vehicle, or live-location information except for a legitimate safety or support purpose.
• Report payment, safety, harassment, route, or attendance issues accurately and promptly.

Drivers and transport operators must maintain all licences, registrations, permits, insurance, fitness, employment or engagement authority, and other requirements applicable to them and the vehicle. They must use only their assigned account, protect rider data, follow authorized routes and trip controls, record attendance honestly, obey traffic and safety laws, and never operate while impaired, dangerously fatigued, or otherwise unfit.

A driver must start, pause, complete, and share location only for legitimate assigned-trip purposes. Driver access to the Services does not itself prove that every licence, document, vehicle, background, or legal requirement remains current. EZconvy or the responsible organization may request reverification or suspend access at any time.

Carpool allows users to post an offer or request and express interest in another user's post. Unless expressly stated for a particular arrangement, EZconvy does not provide the vehicle, employ the host, set the final agreement, collect the contribution, verify every user's identity or driving record, inspect the vehicle, or act as a carrier, agent, insurer, broker, or party to the resulting arrangement.

• Hosts and riders are responsible for deciding whether to proceed, verifying the person, vehicle, licence, route, meeting point, timing, seats, contribution, and safety measures.
• A phone or account verification confirms only the limited item stated; it is not a safety, identity, driving, or background guarantee.
• Contributions must be lawful and agreed directly. Users are responsible for any tax, insurance, permit, licensing, or commercial-transport implications of their activity.
• Do not post false availability, discriminatory conditions, unlawful services, unsafe requests, or content that exposes another person's private information.

Use common-sense precautions, meet in a safe public place where practical, share plans with a trusted person, and leave or contact the appropriate authorities if you feel unsafe.

Maps, place search, route lines, distances, estimated times, live vehicle location, and public-transport data are informational and may be delayed, incomplete, inaccurate, or unavailable. A dashed or suggested line is not turn-by-turn navigation. Do not use the Services as an emergency, traffic-law, road-safety, or sole navigation system.

Public-transport information may come from agencies or third-party feeds that EZconvy does not control. Confirm time-sensitive information with the relevant operator where necessary.

EZconvy is not an emergency-response service. If there is an immediate threat, accident, medical emergency, crime, or unsafe condition, contact the relevant emergency service or law-enforcement authority first, then notify EZconvy when safe to do so. Live tracking, notifications, moderation, and support may be delayed or unavailable and must not be relied on as a substitute for emergency assistance.

We may preserve records, restrict accounts, share necessary information, or cooperate with operators, organizations, insurers, professional advisers, or authorities when reasonably needed to address a safety concern, suspected fraud, incident, dispute, or lawful request.

You agree that we may send operational communications about accounts, proposals, payments, trips, service changes, safety, and support through the app, push notification, email, phone, SMS, or WhatsApp using the details you provide. Delivery is not guaranteed and may depend on your device, network, provider, permissions, or current contact information. Marketing communications may be sent where permitted and can be opted out of through the available method; opting out does not stop essential service messages.

You retain ownership of content you submit, such as route requests, Carpool posts, messages, receipt images, reports, and feedback. You give EZconvy a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, display, and share that content only as reasonably needed to operate, secure, support, improve, and enforce the Services or comply with law. This licence ends when the content is deleted, except for retained records, backups, legal requirements, and content already shared as described in our Privacy Policy.

You must not:

• submit unlawful, fraudulent, misleading, infringing, abusive, or unsafe content;
• harass, threaten, discriminate against, exploit, or endanger another person;
• scrape, reverse engineer, disrupt, overload, probe, or bypass the Services or security;
• use another person's data, account, trip, receipt, or authorization without permission;
• manipulate location, attendance, payment, referral, discount, or eligibility information;
• resell access, operate an unauthorized commercial service, or misuse EZconvy branding; or
• use the Services in violation of law, third-party rights, or these Terms.

We may review content or activity and may warn, restrict, remove, reject, suspend, or terminate a post, payment submission, membership, trip authorization, feature, or account where we reasonably believe there is fraud, non-payment, unsafe conduct, misuse, legal or regulatory risk, a material breach of these Terms, or a need to protect users or the Services. We may act without advance notice where the situation is urgent or notice would undermine safety, security, fraud prevention, or an investigation.

You may stop using the Services and request account deletion. Provisions that by their nature should survive—such as payment obligations, retained licences, disclaimers, liability limits, dispute terms, and record-retention rights—continue after access ends.

We may add, modify, pause, replace, or discontinue features, routes, schedules, stops, service areas, vehicles, drivers, payment methods, or integrations. We do not promise that the Services will always be available, error-free, uninterrupted, or unchanged. Where a material change affects a paid service, we will handle the affected service in accordance with the information displayed to the user, any applicable specific policy, and mandatory law.

We are not responsible for delay or failure caused by events reasonably outside our control, including traffic, weather, road closures, strikes, civil disturbance, government action, connectivity, power failure, third-party systems, accidents, vehicle breakdown, emergencies, or force-majeure events.

The Services, software, design, text, graphics, logos, trademarks, databases, and other EZconvy materials are owned by or licensed to EZconvy and are protected by applicable law. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose. No other right is granted. Third-party names, maps, data, and marks belong to their respective owners.

The Services may rely on or link to third parties for authentication, maps, places, notifications, app distribution, communications, payment channels, public-transport data, or other functions. Their services are governed by their own terms and privacy policies. EZconvy does not control and is not responsible for a third party's independent service, content, availability, security, fees, or decisions, except to the extent responsibility cannot lawfully be excluded.

To the fullest extent permitted by law, the Services are provided on an "as available" and "as is" basis. EZconvy does not make warranties that are not expressly stated in these Terms, including implied warranties of uninterrupted availability, accuracy, fitness for a particular purpose, merchantability, non-infringement, route feasibility, exact arrival time, continuous tracking, user identity, vehicle condition, or successful matching.

Nothing in these Terms excludes a warranty, remedy, or responsibility that cannot be excluded under applicable law.

To the fullest extent permitted by law, EZconvy and its personnel will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, opportunity, reputation, data, or anticipated savings; or loss arising from a user-to-user Carpool arrangement, third-party service, inaccurate map or public data, or event outside our reasonable control.

To the fullest extent permitted by law, EZconvy's total aggregate liability arising from a paid Service will not exceed the amount you paid directly to EZconvy for the specific affected service during the three months before the event giving rise to the claim. This limitation does not apply where liability cannot legally be limited, including where applicable for fraud, wilful misconduct, or death or personal injury caused by negligence.

To the extent permitted by law, you are responsible for losses, claims, penalties, and reasonable costs suffered by EZconvy or another person because of your fraud, unlawful conduct, infringement, unsafe Carpool activity, misuse of another person's information, or material breach of these Terms. This does not require you to cover a loss caused by EZconvy's own unlawful conduct or negligence.

These Terms are governed by the laws of Pakistan. Before starting formal proceedings, you and EZconvy should first try in good faith to resolve the issue through support by providing a clear description and relevant records. If it cannot be resolved, the competent courts of Islamabad Capital Territory will have jurisdiction, unless mandatory law gives you the right to bring a claim elsewhere.

We may update these Terms as the Services or legal requirements change. The latest version will be posted here with its effective date. We will provide additional notice for a material change where reasonably appropriate or legally required. If a change requires consent, we will request it. Otherwise, continued use after the effective date means the updated Terms apply to later use; changes will not retroactively alter a completed payment or service where doing so would be unlawful.

If a provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not assign these Terms without our written consent; EZconvy may assign them as part of a restructuring, financing, merger, acquisition, or transfer of the Services. These Terms, the Privacy Policy, and any applicable feature-specific terms are the entire agreement about the Services. Headings are for convenience only.

Questions, disputes, safety reports, or notices about these Terms can be sent to contact@ezconvy.com. Include the account email, relevant service month or trip, and enough information for us to investigate, but do not email passwords, PINs, or unnecessary financial or identity information.